Office policies

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Each appointment is designed to deal with one specific problem. If you  have more than one problem to discuss please bring a list to the doctor,  who can help you decide which is the most important. The doctor will  also advise you if time allows discussion of more than one problem, or  if you will need to book further appointments. Some appointments take longer than expected and urgent matters also may  arise. We thank you for your patience when this occurs. Medical  Services Plan (MSP) does not cover all medical services – please see uninsured services for more information. 

272 Medical has a strict  zero tolerance for violence. Any violence, foul language, and abusive  behaviours will not be accepted. Verbal threats or acts of violence will  not be tolerated and will result in dismissal from the clinic.  

Please notify us as soon as possible if you are unable to keep your  appointment, so another patient may be accommodated in that time slot.  Despite our best efforts, we all forget appointments at times. However,  any missed appointments may result in a fee based on appointment length. Being over 10 minutes late incurs a late fee and may require  rescheduling. Payment is needed before rescheduling. To avoid charges,  cancel appointments 24 hours in advance. 

Prescriptions will only be prescribed by appointment by your doctor. In  general, prescriptions are written with refills in appropriate  quantities such that running out of medications usually indicates that  it is time to see your doctor. Please book an appointment at least one  week prior to running out. This is to ensure your medical condition(s)  are monitored appropriately.
Please note we do not accept refill  requests by pharmacies. It is in your best interest to book an  appointment to renew your prescriptions. 

Our clinic uses virtual  care technology for confidential communication with patients via audio  calls and secure messaging. While we prioritize keeping your information  secure, please be aware of potential privacy risks. Ensure a private  setting for virtual care encounters and avoid using shared devices.  Virtual care is convenient, but not a replacement for urgent in-person  care. Stay protected by utilizing virtual care from the comfort of your home. 

This clinic may use email  for patient communication regarding clinical care. Please note that  email may not be secure, and the clinic cannot guarantee its security  outside the system. Understand the risks involved in sharing personal  health information via email. Email responses may not be immediate, so  avoid using it for emergencies. 

Please be respectful of other patients and staff in the clinic by  turning your cell phone to silent and stepping outside for phone calls. 

Chemicals in scented products can be harmful to people with fragrance  sensitivities, asthma, allergies, and other medical conditions.  Please be mindful of this policy when coming into the clinic.